Keep products and packaging plastic-free!
Products must be completely free from single-use plastic. Any necessary plastic component must be pre-approved by us. All packaging must be 100% plastic-free. See product requirements and packaging ideas.
All payments MUST be via this website
The seller's account will be cancelled immediately if they accept a payment outside of this platform.
Check your emails daily
for alerts of new orders and messages from customers.
Send orders in time
to meet your stated delivery date. Orders should arrive within the delivery time that you publish on your store page. Change the order status to 'Complete' once you have dispatched it.
Inform the customer of delay
by sending them an email as soon as you are aware of the delay.
Keep order statuses up-to-date
by marking orders as 'Processing' as soon as possible to confirm that you have received it. Mark orders as 'Complete' on the same day they are dispatched to set realistic expectations for the buyer. When you change an order status, the 'Notify Customer' box must be selected in the dropdown so that the customer receives an email notification updating them on the status of their order.
Respond to messages promptly
by checking your inbox and the message centre daily (the message centre is found on your dashboard under Customers >Message Centre).
Keep listings up-to-date, tidy and professional
Are the items still available? Do your photos still accurately reflect your products? Can you still fulfil orders within the stated time? The answer to these questions must always be YES. Please follow the listings guidelines.
Know when to offer returns or refunds
Customers have the right to cancel their contract and return the item to you up to 14 days after receiving it, without giving a reason. You are legally obliged to offer a full refund if the item is faulty, not as described or not fit for purpose. See clauses 16 and 17.
Keep pricing fair
The prices you set on PlasticFreeThings.com should not be higher than on your own website or other e-commerce sites. Delivery prices should be realistic and fair.
Register for VAT if required
You are required to pay VAT if your business’ VAT taxable turnover is more than £85,000 a year. It is your responsibility to register with HMRC in this case. More information here. If you are VAT registered, your prices must include VAT and you must publish your VAT number in the appropriate field under Sellers > Sellers > your business name.
Do not link to external websites
such as your website or social media in your business description, in messages to customers or anywhere on our website.
Do not add buyers to mailing lists
or pass on their details or send them any kind of marketing material or keep their personal data for longer than necessary after they receive their order. Please see clause 23.3 of the Terms for Sellers.