FAQs

We hand-pick sellers based on their ethos. The first thing we do is research, research, research! We look at the values of each potential seller - as well as their products and processes - to determine whether they are suitable for our marketplace.

Before starting to sell, all sellers confirm that:

They will package and send orders to you in eco-friendly packaging

Their products contain no single-use plastic*
* We moderate each product carefully and allow some items that contain a plastic component if it makes the product reusable. E.g. reusable sandwich bags might be sealable with velcro, cloth sanitary pads can contain a small plastic layer, spray bottles might have a reusable plastic nozzle. We will never allow gratuitous plastic on our marketplace.

By researching our sellers, keeping in contact with them and carrying out regular checks, we do our very best to ensure that these standards are met at all times. As our sellers are independent businesses and send your order directly to you, we don't see your order before it's dispatched. We trust the promise that they have made - to avoid sending you any single-use plastic.

This is extremely important to us, so should you ever feel that our standards haven't been met, please let us know so that we can resolve this with the seller asap.

Yes! To ensure that our products are safe for you and for the environment, sellers confirm that:

All products are free from single-use plastic, made in the UK and packaged in 100% plastic-free materials.

Cosmetics are CPSR safety tested to meet EU regulations.

Toys & educational products are CE safety marked.

Food wraps only contain ingredients which are EU approved for food packaging.

Jewellery is made from recycled metals to reduce the need for mining. Items are hallmarked in accordance with UK legislation.

Stationery is made from recycled paper or materials from sustainably managed forests.

Candles are made with soy wax or beeswax (not paraffin); cannot contain synthetic fragrances; and must have a general safety label

You can checkout as a guest, so you don't need to create an account to make a purchase.

However we do recommend it to be able to track orders, speed up future purchases, send a message to sellers and easily request a return should you change your mind.

For help with creating a new account, click here.

All payments are processed by the very reputable payment processing company Stripe. Stripe also works with Spotify, Google, Amazon, Booking.com, Comic Relief, ASOS, Crowdfunder, Uber, Fitbit, Deliveroo... to name a few. So we're in good hands!

We never store your credit card information. Our sellers never even receive your credit card information. We make all appropriate efforts to keep our site secure at all times.

See our Privacy Policy for more information.

Every order is sent to you directly by the seller to keep carbon emissions to a minimum. Each seller specifies their own delivery options which can be seen on their product page, the seller's page and at checkout. If you order products from more than one seller, they will arrive in separate deliveries.

Read more about deliveries

Yes. The seller will be busy preparing orders, but if you need to contact them you can do so by clicking on 'Contact Seller' on the product page. You will need to have an account with us before sending a message. You can see and reply to your messages by going to 'My Account' in the top right-hand corner, then selecting 'Messages'.

While all our products are free of single-use plastic (and most are 100% plastic free), Ethical Values are additional benefits which make products even better for the environment in different ways.

Some of these values have official certification e.g. 'Certified Organic' or 'FSC/GOTS Certified'. Our sellers label their products with the appropriate certifications and these can be seen on the product page. We've added some others which don't yet have official certification, but will help you choose the right product for you, such as Palm Oil Free, Vegan and Pollinator Friendly.

Simply use the filters on the left of the shopping pages to search for a particular Ethical Value which is important to you.

If you would like to cancel your order, you should contact the seller ASAP to let them know. You can do this by clicking on 'Contact Seller' on the product page or the seller's page.

If they haven't already dispatched the order, they can cancel it for you and you will be refunded. If they have dispatched it, you will have the opportunity to return it if you let the seller know within 14 days of delivery. Some exceptions apply for returns e.g. for hygiene purposes with items such as earrings, nappies and sanitary products or if an item has been customised.

Read more about returns.

If you have an account with us, log in and go to My Account > Orders where you can see the status of each order.

New means the order hasn't yet been confirmed by the seller.

Processing means the seller has confirmed your order and is preparing it.

Complete means the order has been dispatched and is on its way to you.

If you have received an email from us saying that your order is on its way but you haven't yet received it, you may contact the seller to ask if they can track it for you.

You have 14 days from the day you receive an item to tell the seller if you would like to return it. Here's how:

1. When logged in to your account, go to My Account > Orders and select the relevant order. Click on 'Request a return'.

2. Choose if you'd like a replacement or a refund. Select the product, the quantity and the reason for the return. Hit the 'Send request' button.

3. When we receive your return request, we will get in touch with you. Please don't do anything until you have heard from us.

When you hear that your return is approved (not before please), you should package the item in the original packaging and be sure to get proof of postage. Items must be unused and in their original condition before being returned. Please note, we cannot reimburse the cost to return an item.

The seller's address can be found on the Return Slip. Go to My Account > Return Requests > select the return > Print Return Slip.

When the seller has received the return, either they will send you a replacement, or we will process a refund for you - whichever was agreed with the seller.

Some items cannot be returned for hygiene reasons. Read more here.

It is very unlikely that your order will be late, however if this happens you should contact the seller directly to make sure that nothing has gone wrong and give them the opportunity to resolve this. If a delivery is delayed by external factors such as postal strikes or snow, we ask you to be patient - the seller will being doing all they can to help. If you order products from more than one seller, they will arrive in separate deliveries.

If you'd still like more help having contacted the seller, get in touch with us and we will be happy to help.

Read more about deliveries

For instructions on how to reset your password, click here.

If by some small chance there is a problem that the seller cannot resolve, or you are unable to make contact with the seller, you may contact us and we will be happy to help.

Simply click on 'Write a review' on the product page. You must have purchased the product and be logged in to your account.